1. Introduction
ariongame ("we", "us", "our") operates the online gaming and betting platform at ariongame.best. We take the privacy of our players seriously — especially Filipino users whose personal data is protected under Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations enforced by the National Privacy Commission (NPC).
This Privacy Policy explains what personal information ariongame collects from you when you visit our website, register an account, or use any of our services; how we use and protect that information; and what rights you have over your own data. Reading this policy before you register is a good idea — you'll know exactly how we treat your information before you hand it over.
By registering an account or continuing to use the ariongame Platform after this policy has been published or updated, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. This policy should be read together with our Terms and Conditions.
Plain language commitment: ariongame will always aim to explain our data practices in clear, straightforward terms. If any part of this policy is unclear, please contact us at support@ariongame.best and we'll explain it directly.
2. Personal Data We Collect
ariongame collects the following categories of personal information from players. We only collect what is necessary for the specific purposes described in this policy.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Yes – for KYC verification |
| Contact Data | Email address, mobile number, residential address | Yes – for account communication |
| Financial Data | GCash/Maya number, bank account details, transaction history | Yes – for deposits and withdrawals |
| Technical Data | IP address, device type, browser, session logs | Automatic – for security monitoring |
| Usage Data | Pages visited, games played, bet history, session duration | Automatic – for platform improvement |
| Communications Data | Support chat logs, email correspondence | When you contact us |
ariongame does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for identity verification as required by law.
3. How We Collect Your Data
ariongame collects personal data through the following methods:
3.1 Directly From You
The majority of the data ariongame holds about you comes directly from you — when you fill in the registration form, complete KYC verification by submitting a government ID, contact customer support, respond to a survey or promotion, or update your account profile.
3.2 Automatically Through Platform Use
When you visit ariongame.best or use the Platform, our servers automatically log certain technical information including your IP address, browser type and version, the pages you visit, the time and date of your visit, and information about your device. This data is collected to maintain platform security and improve user experience.
3.3 From Payment Providers
When you make a deposit or withdrawal using GCash, Maya, BDO, BPI, UnionBank, GrabPay, or a Visa/Mastercard, our payment processing partners share limited transaction-confirmation data with ariongame. ariongame does not store your full card details or e-wallet credentials.
3.4 From Third-Party Verification Services
To fulfil KYC obligations and prevent fraud, ariongame may use third-party identity verification services. These services confirm the authenticity of the ID documents you submit and may cross-reference information against publicly available databases.
4. Why ariongame Uses Your Data
ariongame only processes your personal data when we have a lawful basis for doing so under RA 10173. The table below summarises the key purposes and the corresponding legal basis for each:
- Account creation and management — necessary to perform the contract between you and ariongame
- Identity verification (KYC) — required by law to comply with anti-money laundering and responsible gaming obligations
- Processing deposits and withdrawals — necessary to perform the contract
- Customer support — legitimate interest to provide the service you registered for
- Fraud detection and security monitoring — legitimate interest in protecting the Platform and our players
- Responsible gaming monitoring — legal obligation and legitimate interest in player well-being
- Sending transactional notifications (bet results, withdrawal status, security alerts) — necessary for the contract
- Sending promotional communications — based on your marketing preferences; you can opt out at any time
- Platform analytics and improvement — legitimate interest in improving ariongame services
- Compliance with legal and regulatory obligations — legal requirement
ariongame will only send you marketing emails or messages if you opted in during registration or later updated your preferences. You can unsubscribe from promotional communications at any time by updating your account notification settings or contacting support@ariongame.best.
5. Sharing and Disclosure of Your Data
ariongame does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.
5.1 Service Providers
We share data with trusted third-party service providers that assist us in operating the ariongame Platform — including payment processors (GCash, Maya, banks), KYC/identity verification providers, IT infrastructure and hosting providers, and customer support tooling. All service providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.
5.2 Legal and Regulatory Obligations
ariongame may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by Philippine law or a valid legal order — including obligations related to anti-money laundering (AMLA) reporting. We will notify you if we are required to disclose your data unless we are prohibited from doing so by law.
5.3 Business Transfers
If ariongame undergoes a merger, acquisition, or transfer of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent notice on the Platform before your data becomes subject to a different privacy policy.
5.4 With Your Consent
In any other circumstance where ariongame needs to share your personal information beyond the categories above, we will obtain your explicit prior consent before doing so.
6. Cookies and Tracking Technologies
ariongame uses cookies and similar tracking technologies on ariongame.best to operate and improve the Platform. Cookies are small text files stored on your browser or device when you visit a website.
Types of Cookies We Use
- Strictly necessary cookies: Required for the Platform to function — keeping you logged in, securing your session, and processing transactions. These cannot be disabled.
- Performance and analytics cookies: Help us understand how players use ariongame so we can improve the experience — page load times, navigation patterns, and feature usage.
- Preference cookies: Remember your settings such as language preference and notification options so you don't have to reset them on each visit.
- Security cookies: Used to detect and prevent fraudulent activity, unauthorised access, and bot traffic on the Platform.
You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. ariongame does not use third-party advertising cookies to track your browsing across other websites.
7. Data Security
ariongame implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and the ariongame Platform
- Encryption of sensitive data fields (including financial data) stored in our databases
- Role-based access controls ensuring that only authorised ariongame personnel can access player data relevant to their function
- Regular security audits and vulnerability assessments
- Automated anomaly detection for unusual account activity or login patterns
- Two-factor authentication options available for player accounts
While ariongame takes every reasonable precaution to protect your data, no internet-based system is completely immune to security risks. You also play an important role — keep your password strong, don't share it with anyone, and contact us immediately if you suspect your account has been compromised.
If ariongame becomes aware of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission (NPC) within the timeframes required under RA 10173.
8. Data Retention
ariongame retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, in line with AMLA and standard record-keeping requirements.
- Transaction and financial data: Retained for at least five (5) years from the date of the transaction to comply with financial reporting and anti-money laundering obligations.
- Customer support records: Retained for two (2) years from the date of the final communication in each support case.
- Technical and usage logs: Retained for up to twelve (12) months for security monitoring purposes, then deleted or anonymised.
- Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of the consent.
Once the applicable retention period expires, ariongame securely deletes or anonymises the relevant personal data so it can no longer be used to identify you.
9. Your Data Rights Under Philippine Law
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to the personal information ariongame holds about you. To exercise any of these rights, contact us at support@ariongame.best with the subject line "Data Rights Request."
You can request a copy of the personal data ariongame holds about you, along with information about how it is used and who it has been shared with.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you can request that we correct or update it. You can also update most basic information directly from your account settings.
You may request that ariongame delete your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Some data cannot be erased while legal retention requirements apply.
You can object to the processing of your personal data for marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your rights outweigh those interests.
You can request a copy of your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider where technically feasible.
If you believe ariongame has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines.
10. Minors and Age Verification
ariongame is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18. Age verification is a mandatory part of the ariongame registration and KYC process.
If we become aware that personal data has been collected from a minor, we will delete that data immediately, close the associated account, and return any remaining balance to the original payment source. If you are a parent or guardian and believe your child has registered on ariongame, please contact us immediately at support@ariongame.best.
11. Changes to This Privacy Policy
ariongame reviews this Privacy Policy periodically and updates it as needed to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players by email and/or via a prominent notice on the Platform before the new policy takes effect.
The "Last updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this page periodically to stay informed about how ariongame handles your personal data. Continued use of the Platform after a policy update takes effect constitutes your acceptance of the revised policy.
12. Contact and Data Protection Officer
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please contact the ariongame Data Protection team:
- Email: support@ariongame.best (Subject: "Data Rights Request" or "Privacy Concern")
- Live Chat: Available 24/7 on the ariongame Platform
- Response commitment: We aim to respond to all data rights requests within 15 business days in line with NPC guidelines.
For concerns related to gaming account rules, please see our Terms and Conditions. For information on managing your gaming habits, visit our Responsible Gaming page.